Section 119 StVG gives prisoners the right to make an oral or written request in an appropriate form concerning their own enforcement situation. If the matter cannot wait, the prisoner should approach the nearest available prison officer. Otherwise, the time and responsible office set out in the house rules apply.
The request should summarise the accommodation sought, the concrete need, the barrier and the urgency. Attach available evidence and explain what will happen without an adjustment. If several solutions would work, list them as alternatives. Keep the date, recipient and every response. In an immediate danger, alert available help first.