Prisoners have a statutory right to send and receive mail that may only be restricted under the conditions set out in the Prison Act.
Under section 87 StVG prisoners may send and receive letters. Parcel traffic is regulated by section 88 StVG and may be further specified in the prison's house rules. These rights are not at the discretion of the prison management but are guaranteed by statute. A blanket refusal of all correspondence would be unlawful and can be challenged by complaint.
What to do now: First, examine the house rules of the prison for the specific provisions on correspondence. Second, find out the permitted number and weight of parcels. Third, if correspondence is unjustifiably refused or restricted, prepare a complaint to the detention judge under section 121 StVG.