Under section 93 StVG prisoners have a minimum right to receive a 30-minute visit every 14 days, which may not be entirely withdrawn even in difficult circumstances.
Section 93 StVG grants prisoners the right to receive visits for at least 30 minutes at least every 14 days. This minimum right may only be restricted in exceptional cases and only temporarily. The institution must enable visits even where staffing or space is limited. The right applies regardless of conduct in detention unless a disciplinary withdrawal has been expressly ordered.
What to do now: First, ask the institution in writing what visiting hours and booking deadlines apply. Second, clarify the exact list of permitted visitors, as they must generally be registered in advance. Third, if there are problems with booking appointments lodge a written complaint with the prison governor and if necessary involve the enforcement authority.